Career Advice
Get practical guidance on career growth, job search, interviews, CV improvement, and the next steps in your professional path.
Course
·Offline New
Customer Support Course for Companies
Why should teams attend the “Customer Support Course for Companies”? This course equips teams with the core skills needed to work effectively and professionally with today’s custo...
What you'll gain
- ✓ Improved service quality
- ✓ Effective handling of difficult situations
- ✓ Stronger communication skills
- ✓ Increased customer loyalty
✓ Free consultation · Certificate on completion · Practical learning · Certificate-ready · BDG since 2009
Duration
1 month
Format
Offline
Starts
May 30, 2026
Certificate
On completion
The BDG ecosystem
More than a course
At BDG, learning continues beyond lessons. You get access to guidance, community, events, spaces, and resources that support your professional growth.
Personal Branding
Learn how to present your skills, build professional visibility, and create a stronger personal brand in your field.
Free Webinars & Seminars
Join free webinars, seminars, and open sessions every month to keep learning, meet experts, and discover new opportunities.
Big Community
Become part of a large professional community of students, graduates, trainers, and industry specialists.
Coworking Spaces
Use BDG spaces for learning, networking, teamwork, and focused work when you need the right environment to grow.
Library
Access useful books, materials, guides, and learning resources selected to support your development.
Who can you become?
Why should teams attend the “Customer Support Course for Companies”?
This course equips teams with the core skills needed to work effectively and professionally with today’s customers. Participants will develop a customer-centric mindset, learn how to build clear and trustworthy communication, and gain the ability to manage difficult and high-pressure situations effectively. The program also helps teams not only improve service quality but also build customer loyalty and long-term relationships. In addition, participants will learn how to manage stress and workload while applying practical methods for continuous improvement of service quality.What you will learn
- ✓Improved service quality
- ✓Effective handling of difficult situations
- ✓Stronger communication skills
- ✓Increased customer loyalty
- ✓Better stress and workload management
- ✓Performance and quality control capabilities
Program
- The strategic role of customer service in business
- Customer Experience (CX) and Customer Journey concepts
- The impact of service on sales, retention, and brand reputation
- Core principles of high-quality service
- Professional service mindset
- Service standards and basics of SOP (Standard Operating Procedures)
- Developing a customer-centric mindset
- Fundamentals of business communication
- Verbal and non-verbal communication
- Active listening techniques
- Questioning methods to identify customer needs
- Professional tone and communication style
- Empathy and emotional intelligence
- Multi-channel communication (offline, phone, chat, email)
- Customer typology
- Behavioral patterns in customer service
- Behavior of difficult and emotionally driven customers
- Managing customer expectations
- Emotional regulation
- Building a personalized approach
- Mechanisms for building trust
- Types of conflicts in customer service
- Complaint management frameworks
- Models for handling difficult conversations
- De-escalation techniques
- Effective complaint handling
- Service recovery strategies
- Maintaining a professional stance in stressful situations
- Sources of stress in customer service
- Preventing burnout
- Emotional management
- Techniques for handling workload pressure
- Time and workload management
- Professional behavior under high pressure
- Team communication during heavy workloads
- Customer loyalty and retention
- Building brand advocacy
- Establishing trust and long-term relationships
- Continuous communication
- Designing a positive customer experience
- Upselling and cross-selling through service
- Techniques for exceeding customer expectations
- Service KPIs and performance metrics
- NPS, CSAT, and CSI indicators
- Feedback collection and analysis
- Response time management
- Service quality monitoring
- Optimization of service processes
- Culture of continuous improvement
- Review of the full customer experience cycle
- Applying service standards in real-life scenarios
- Team collaboration in customer service
- Creating a personal development plan
- Building a culture of continuous service improvement
Course details
🗓
Schedule
Tuesday 19:00-21:30
Thursday 19:00-21:30
🎓
Certificate
On completion
8 lessons
Frequently asked questions
Each course is labelled beginner, intermediate or advanced. If you are unsure, book a free consultation and we will help you choose.
Flexible payment options are available for most programs. Contact us to discuss the right plan for you.
Certificates
Certificates you can receive
Depending on the course format and results, students can receive one of BDG's certificate types.
- ✓ Verified BDG certificate
- ✓ QR / signature-ready format
- ✓ Armenian & English certificate design
Co-branded
Participation
For students who actively participate in the course learning process.
For active participationCompletion
For students who complete the course requirements and finish the program.
For successful completionExcellence
For students who complete the course with outstanding results and strong performance.
With distinctionHR Drone
A co-branded certificate for selected HR and partner-certified programs.
Co-brandedCourse
Ready to start Customer Support Course for Companies?
Book a free consultation and reserve your place in the next cohort.
59,000 ֏
1 month · Starts — May 30, 2026
Keep exploring
Related courses
New
