New
Trainer
Susanna Antinyan
Head of AI and Business Transformation
For many years, Susanna worked as a customer service manager, where she realized that what she truly wanted was to solve customer problems.
She believes that beyond knowledge and professional experience, the most important mindset is understanding that nothing is truly impossible.
January 2025 marked a turning point in her career, as she discovered the world of Artificial Intelligence - a field that offers endless opportunities for growth, creativity, and self-expression.
Susanna further advanced her professional expertise in Product and AI during her studies at the Kellogg School of Management, where she was taught by Mohanbir Sawhney.
She believes that beyond knowledge and professional experience, the most important mindset is understanding that nothing is truly impossible.
January 2025 marked a turning point in her career, as she discovered the world of Artificial Intelligence - a field that offers endless opportunities for growth, creativity, and self-expression.
Susanna further advanced her professional expertise in Product and AI during her studies at the Kellogg School of Management, where she was taught by Mohanbir Sawhney.
Education
-
Kellogg School of Management
Chief Product Officer scholar program
Experience
-
Globbing, April 2026 - present
Head of AI and Business Transformation
-
Globbing, Jan 2022 - April 2026
Chief Product Officer
-
Globbing, Jan 2019 - Jan 2022
Head of Customer Care Department
-
Globbing, Apr 2018 - Jan 2019
Head of CallCenter
-
VivaCell - MTS, Sep 2014 - Mar 2018
Optimization Technician
-
VivaCell - MTS, Oct 2010 - Sep 2014
Commercial Support specialist
Certificates
-
Kellogg School of Management (Diploma)
Chief Product Officer
-
Kellogg School of Management (Certificate)
AI Strategies for Business Transformation
-
Kellogg School of Management (Certificate)
Negotiations Master Class
-
Kellogg School of Management (Certificate)
Customer Loyalty Program
-
Project Management, by Astghik Sahakyan
-
Quick Start
Product Management
-
VivaCell-MTS, Learning and Development
Change Management
-
VivaCell-MTS, Learning and Development
Introduction to GSM, Level 1, TDMA/FDMA in 2G
-
VivaCell-MTS, Learning and Development
Client Orientation
-
VivaCell-MTS, Learning and Development
Conflict Management
Programs
Courses by Susanna Antinyan
New
Want to become a BDG trainer?
If you are an experienced professional and want to share practical knowledge with our community, we'd love to hear from you.
